https://danieleident.com/about daily 0.75 2023-12-15 https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/c71b7228-0239-43cd-8f6a-d501a2ba66b0/me.jpeg https://danieleident.com/about daily 0.75 2023-04-30 https://danieleident.com/contact daily 0.75 2023-05-22 https://danieleident.com/work daily 1.0 2026-04-02 https://danieleident.com/work/ilt monthly 0.5 2023-05-22 https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/8770f5cb-bce1-4c16-a354-e07922ca6dbc/Screen+Shot+2023-05-08+at+10.54.41+AM.png Work - Instructor-led Training (ILT) A short ILT to prepare agents for a new tooling platform. https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/dca7d48a-907d-4b0d-bcd4-383891322902/Screen+Shot+2023-05-08+at+11.30.53+AM.png Work - Instructor-led Training (ILT) Introducing Chime to Live Chat new hires. https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/6c28ea15-987c-4adc-b374-0b04615bd5ff/Screen+Shot+2023-05-08+at+11.31.11+AM.png Work - Instructor-led Training (ILT) How to engage and interact with Chime's members via Live Chat. https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/f962666c-5196-461c-89e2-7b1b0dc0be11/Screen+Shot+2024-01-26+at+1.14.39+PM.png Work - Instructor-led Training (ILT) A case-study on customer de-escalation https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/97397fd7-a5ee-436f-b9fa-fc169a8dcd64/Screen+Shot+2024-02-06+at+10.31.33+AM.png Work - Instructor-led Training (ILT) SpaceIT Hydrogel training module for physicians https://danieleident.com/work/videoandwalkme monthly 0.5 2023-07-25 https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/af59155c-2ae6-4b4f-bdaf-e475655b7c8e/Screen+Shot+2023-05-25+at+11.22.02+AM.png Work - Video and WalkMe A demonstration of WalkMe in Chime's systems. https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/98853b67-c98e-4fe8-ac65-829e6624a1b5/Screen+Shot+2023-05-08+at+10.40.31+AM.png Work - Video and WalkMe This video explains the adoption support program at Citizens Bank that I produced. https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/f4cdd4bb-1ef0-42e4-ae48-ba68667861c6/Screen+Shot+2023-05-08+at+10.45.44+AM.png Work - Video and WalkMe This is another product education video I produced during my time at athenahealth. https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/6c9d9327-e58f-488f-a700-ac6d1713a43a/Screen+Shot+2023-05-08+at+11.37.04+AM.png Work - Video and WalkMe A video using Synthesia, an A.I.-powered video software. https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/fab8b8b0-bc32-4063-8f80-d184ebe84e0f/Screen+Shot+2023-05-08+at+11.35.48+AM.png Work - Video and WalkMe A quick video demonstration on our Chime App emulator, allowing our agents to experience the app as the members do. https://danieleident.com/work/elearning monthly 0.5 2026-04-02 https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/e46e6b12-b030-4e7a-b491-df9237c7272c/Screen+Shot+2023-05-08+at+10.28.03+AM.png https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/fbd525d6-105f-4c9c-ae63-b6c4d67c37f5/Screen+Shot+2023-12-15+at+3.42.47+PM.png https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/6b41aa9c-ce51-4093-bd43-91fc170011b8/Screen+Shot+2023-05-08+at+10.18.48+AM.png https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/ff723bdc-b446-49e4-ac7f-bd47cbb9473b/Screen+Shot+2023-05-08+at+10.28.23+AM.png https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/3a1d88cb-0757-44d0-8d52-ed1dddf28545/Screen+Shot+2026-04-01+at+8.19.21+PM.png https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/995b0f01-9a5f-44da-8317-1ccfd17b5ff9/Screen+Shot+2024-01-26+at+1.14.39+PM.png https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/f9eedd9e-24d9-43db-84a3-340117be6a88/Screen+Shot+2026-04-01+at+8.19.39+PM.png https://images.squarespace-cdn.com/content/v1/644dbf27fc37233d164b2ee4/eba166b4-a02f-4ac5-b0c9-30931074b29f/Screen+Shot+2026-04-01+at+8.19.58+PM.png